Payment Policy

Last updated: December 2024

⚠️ No Refunds Policy

All sales are final. There are NO refunds, returns, or exchanges after payment is completed.

Important Notice

  • Please test our service compatibility before purchasing
  • Contact support for technical questions before payment
  • Review all terms and conditions carefully
  • Ensure your device meets system requirements
  • Verify your internet connection stability

Payment Terms

  1. All payments are processed immediately upon confirmation
  2. Digital service access is provided instantly after payment
  3. No cancellations are accepted once payment is completed
  4. All transactions are final and non-reversible

Service Delivery

Upon successful payment, you will receive:

  • Instant Access: Login credentials within 1-2 minutes
  • Activation Code: Delivered via WhatsApp or email
  • Setup Support: Technical assistance if needed

Contact for Support

For technical support or pre-purchase questions:

Why We Have a No-Refund Policy

As a digital streaming service, MAX TV PRO delivers instant access to premium content upon payment. Unlike physical products, digital services cannot be "returned" once consumed. This policy allows us to:

  • Maintain affordable subscription pricing for all customers
  • Prevent abuse and fraudulent chargebacks
  • Invest in continuous service improvements and content acquisition
  • Ensure fair pricing by distributing costs evenly across all subscribers

We encourage all potential subscribers to review our subscription plans, check device compatibility, and read our FAQ before making a purchase decision.

Technical Issues & Support Commitment

While we do not offer refunds, we are fully committed to resolving any technical issues you may encounter. Our support team provides:

  • 24/7 Technical Support: Round-the-clock assistance via WhatsApp and email
  • Quick Resolution: Most technical issues resolved within 1-2 hours
  • Setup Assistance: Step-by-step guidance for app installation and activation
  • Device Troubleshooting: Expert help for all supported devices including Android, iOS, Smart TV, and Fire Stick
  • Connection Optimization: Help with buffering, streaming quality, and network issues

If you experience any service disruption, contact us immediately and our team will work diligently to restore your service. Read our complete setup guide for self-help tips.

Subscription Renewal Policy

Your MAX TV PRO subscription operates on a pre-paid basis. Here's what you need to know about renewals:

  • Subscriptions do not auto-renew — you must manually repurchase to continue service
  • You will receive a notification before your subscription expires
  • Renewal can be done at any time through our plans page
  • Existing credentials remain valid upon renewal — no need to reinstall the app
  • Grace periods may be offered on a case-by-case basis — contact support for details

Chargeback Policy

Initiating a chargeback or payment dispute without first contacting our support team is a violation of our terms. If you experience any issue:

  1. Contact our support team via WhatsApp or email first
  2. Allow us reasonable time to resolve the issue (typically 24-48 hours)
  3. Provide all requested information including screenshots and error details
  4. If the issue remains unresolved after support efforts, further action may be considered

Filing unwarranted chargebacks may result in account suspension and inability to purchase future subscriptions. We are committed to fair and transparent resolution of all disputes.

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