Privacy Policy

Last updated: December 2024

1. Information We Collect

We collect information necessary to provide MAX TV PRO services:

  • Account information (email, payment details)
  • Device information for compatibility
  • Usage data for service improvement
  • Support communications

2. How We Use Your Information

  • Provide and maintain streaming services
  • Process payments and subscriptions
  • Offer customer support
  • Improve service quality and features
  • Send important service updates

3. Data Protection

We implement enterprise-grade security measures:

  • SSL encryption for all data transmission
  • Secure payment processing
  • Regular security audits and updates
  • Limited access to personal information

4. Information Sharing

We do not sell, trade, or share your personal information with third parties except:

  • When required by law
  • To protect our rights and safety
  • With trusted service providers under strict agreements

5. Your Rights

You have the right to:

  • Access your personal data
  • Request data correction or deletion
  • Opt-out of marketing communications
  • Request data portability

6. Contact Us

For privacy-related questions, contact us at privacy@maxprotv.com or via WhatsApp.

7. Cookies & Tracking Technologies

MAX TV PRO uses cookies and similar technologies to enhance your streaming experience:

  • Essential Cookies: Required for authentication and service functionality
  • Analytics Cookies: Used to understand usage patterns and improve service quality
  • Preference Cookies: Remember your language and display settings
  • Marketing Cookies: Used to deliver relevant content and offers

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect service functionality. We use Google Tag Manager for analytics — learn more in our Terms of Service.

8. Data Retention Policy

We retain your personal information only as long as necessary to provide our services:

  • Active Accounts: Data retained while subscription is active
  • Inactive Accounts: Data deleted after 12 months of inactivity
  • Payment Records: Retained for 5 years for legal and tax compliance
  • Support Communications: Retained for 2 years for quality assurance
  • Usage Data: Aggregated and anonymized after 90 days

9. Children's Privacy

MAX TV PRO services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at privacy@maxprotv.com, and we will take steps to delete such information.

Parents can set up parental controls within the MAX TV PRO app to restrict access to age-inappropriate content. See our FAQ for setup instructions.

10. International Data Transfers

MAX TV PRO operates globally and your data may be processed in countries outside your residence. We ensure that:

  • All data transfers comply with applicable data protection laws
  • Appropriate safeguards are in place for international transfers
  • Data is processed in accordance with this Privacy Policy regardless of location
  • We monitor regulatory changes and update our practices accordingly

11. Third-Party Services

MAX TV PRO integrates with the following third-party services for payment processing, analytics, and communication:

  • Payment Processors: For secure payment handling (we never store full card details)
  • Google Tag Manager: For analytics and performance monitoring
  • WhatsApp: For customer support communications
  • Streaming Content Providers: For content delivery

Each third-party service has its own privacy policy. We recommend reviewing their policies. We do not share more information than necessary with these providers.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify users of significant changes via email or WhatsApp. The "Last updated" date at the top of this page indicates when the policy was last revised.

For questions about our data practices or to exercise your privacy rights, visit our contact page or read our Terms of Service.

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